Do you really need any further proof that USAirways is evil?
I’m waiting for Occupy Wall Street to set off an Occupy Airports movement. These U.S. Airlines are too incompetently managed by too many over paid executives to make a profit, so they find ways of nickel and diming the passengers to death. Now that airlines are about the only means of public transportation in the US, they have become the equivalent of buses. Hence, poor people like this unfortunate woman end up at their mercy.
And they have no mercy…..
From AOL. Emphasis is mine….
For Terri Weissinger, who was trapped in San Francisco International Airport for over a week, it was nothing short of a nightmare.
With only $30 to her name, the Sonoma native was virtually broke and looking to start afresh in Idaho. She booked a ticket from San Francisco to the Gem State on the travel website Orbitz but, because she purchased her ticket before a new federal law went into effect requiring ticket brokers to disclose all hidden fees, Weissinger was unaware of the extra $60 U.S. Airways would charge at the airport to check her two bags.
Weissinger offered to pay the fee once she got to her destination or leave one of her bags behind; however, U.S. Airways personnel refused, citing airline policy for denying her former request and airport security regulations for denying the latter.
While attempting to resolve her situation, Weissinger missed her plane—thereby racking up another $150 in fees.
Weissinger ended up spending eight stressful days living in the terminal and sleeping in an out-of-the-way stairwell. She was treated for anxiety at the airport medical clinic. When she attempted to plead with airport authorities for help, she was threatened with arrest on vagrancy charges.
“[It’s] ridiculous,” said Weissinger to ABC 7. “I couldn’t believe it sometimes, you know, it’s just incredibly ridiculous situation to be in.”
Out of options, Weissinger saw a listing for the nearby Airport Church of Christ in a phone book and placed a call. Moved by her situation, the church quickly raised the necessary $210 to get Weissinger out of her predicament and on her way.
When ABC 7 asked U.S. Airways about Weissinger’s situation, the airline responded: “We have apologized to Ms. Weissinger for her experience, but unfortunately are unable to offer a refund. When you purchase a non-refundable ticket, you accept the terms and conditions. If a passenger cannot travel with their bags, they need to make other arrangements.”
Airline fees have spiraled in recent years as sites like Orbitz and Travelocity have allowed customers to instantly compare ticket prices between competing airlines. The easy access to this information has pushed airlines to offer cheaper ticket prices up front, ensuring their results appear closer to the top of any given search. As a result, they are relying more heavily on additional fees popping up later in the ticketing process to make up a larger portion of their revenue.